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Complaint / Faulty item

We all make mistakes!

If your items are defective or missing something from what you were looking at when you purchased the product, you have the right to complain.

Under Danish law, you have 24 months' right of complaint. Of which the first 6 months are covered by the presumption rule in Consumer Agreement Act section § 77 a, part 3.  This means that you can either get the item repaired, exchanged, the money back or a discount in the price, depending on the specific situation. This requires that the return is legitimate, and that the defect is not a result of incorrect use of the product, or behavior which has had a destructive effect on the product. The return should be completed within a reasonable period of time after the defect was discovered. The return will always be legitimate if completed within two months after the purchase.

When you make a complaint from a product, you should first contact us using the form below here or send a picture of the defective item to service@beawear.eu.

Please do not return products until you have received a reply from our customer service.